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Documentation – A must for agile policies & processes
What is so sacrosanct about Documentation in the Digital World?
Do the Digital Processes (software driven) not require a Help Guide? Without Help facility, how will operating functionaries learn the functions? Through oral transmission? Is it practicable? Does it always happen in banks, where movement of manpower from one task to another, from one position to another is frequent?
When use of a software also requires properly documented Help Guide, without well-documented Policies & Operating Processes, can the bank employees be expected to know all and comply?
The most important aspect in policy or processes framing or BPR is documentation. Well-written documentation is the vital life-line for business operations. It is key to efficient and accurate performance, faster decision making and compliance. Documentation helps in succession planning and staff movement based on business exigencies, which is not only unavoidable, but essential also from the regulatory perspective. Documented policies and processes facilitate history writing, when such need is felt. Documented policies and processes are the foundation for ISO Certifications and Customer Care.
Proper documentation enhances the ability to scale up operations and minimizes expensive training needs. Documentation, doesn’t really rest with simple narration of the policy or processes. It involves understanding of communication plan, regular updating strategy, awareness about the maturity and understanding level of operating functionaries, providing examples along with narrative description, flow process charts, Do’s and Don’ts, FAQs, and indication of consequences for non-compliance on the business entity and the performer.
How APCORE can Facilitate Documentation?
Team APCORE specializes in documentation, and assists banks in documenting Policies, Standard Operating Processes, Flow Process Charts, Activity-wise Charts, Operations Manuals, Compliance Manuals, Best Practices Manuals, etc.
While documenting, the focus of Team APCORE lies on cost-effective quick dissemination of information, and ease of updating on day-to-day basis, or as and when the need arises, through leveraging technology for automated ‘Best Practice Processes’ to facilitate regulatory & statutory compliance, and achieve organizational goals and objectives.
With in-house banking expertise, Team APCORE undertakes updating services for policies, processes, manuals, etc.
While documenting, the focus of Team APCORE lies on cost-effective quick dissemination of information, and ease of updating on day-to-day basis, or as and when the need arises, through leveraging technology for automated ‘Best Practice Processes’ to facilitate regulatory & statutory compliance, and achieve organizational goals and objectives.
With in-house banking expertise, Team APCORE undertakes updating services for policies, processes, manuals, etc.
